10 years building customer success functions at the intersection of people and complex products like AI, fintech, and healthcare. My M.A. in Philosophy taught me to think in systems and lead with clarity.
Customer success isn't a cost center, it's a revenue generator. I build CS motions that treat every renewal as a growth opportunity.
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Philosophy in Practice
An M.A. in Philosophy & Ethics taught me to think in systems, communicate with precision, and sit with ambiguity. Exactly what CS demands.
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People-First Teams
Great CS starts with great people. I build environments of trust, psychological safety, and growth- because empowered teams make customers feel it.
"Customer Success Management is a revenue generator for SaaS companies- but only when it's built on human trust, not just playbooks."
— Kevin Myhan
Open to conversation
Let's talk Customer Success.
Whether you're building a CS function, looking for the next piece of your company's puzzle, exploring a collaboration, or want to connect with someone who thinks deeply about retention and people, please reach out.