10 years building customer success functions at the intersection of people and complex products like AI, fintech, and healthcare. My M.A. in Philosophy taught me to think in systems and lead with clarity.
Customer success isn't a cost center, it's a revenue generator. I build CS motions that treat every renewal as a growth opportunity.
An M.A. in Philosophy & Ethics taught me to think in systems, communicate with precision, and sit with ambiguity. Exactly what CS demands.
Great CS starts with great people. I build environments of trust, psychological safety, and growth- because empowered teams make customers feel it.
"Customer Success Management is a revenue generator for SaaS companies- but only when it's built on human trust, not just playbooks."
— Kevin MyhanWhether you're building a CS function, looking for the next piece of your companies puzzle, exploring a collaboration, or want to connect with someone who thinks deeply about retention and people, please reach out.
Connect on LinkedIn → View My Resume (PDF)